FAQs
Can I cancel my order after purchasing?
Yes, you can!
We allow cancellations within 24 hours of placing your order. If you change your mind during this time, just reach out to us, and we’ll process a full refund as soon as we receive your request.
How can I return or exchange an item?
We’ve got you covered.
You can return any undamaged item within 7 days of delivery. Our return window begins once your package arrives at your address. If for any reason you're not fully satisfied, contact our support team—we’ll respond within 24 hours to guide you through the return process.
What payment methods do you accept?
Secure and simple.
We accept major credit cards including Visa, Mastercard, and American Express for your convenience.
What shipping options are available?
Standard shipping only.
At the moment, we offer one standard shipping method. For specific delivery timeframes by region, please refer to our Shipping Information page.
What if my item arrives damaged or defective?
We’ll make it right.
Though we carefully select and package all items, if your order arrives damaged or faulty, please contact us within 7 days of delivery. Our team will assist you promptly to resolve the issue.
Where are your items shipped from?
Multiple fulfillment centers.
We ship from facilities located in the U.K.
All items are professionally packaged to ensure they reach you in excellent condition, no matter the distance.